SERVICE-CLOUD-CONSULTANT LATEST EXAM SIMULATOR & SERVICE-CLOUD-CONSULTANT LEARNING ENGINE

Service-Cloud-Consultant Latest Exam Simulator & Service-Cloud-Consultant Learning Engine

Service-Cloud-Consultant Latest Exam Simulator & Service-Cloud-Consultant Learning Engine

Blog Article

Tags: Service-Cloud-Consultant Latest Exam Simulator, Service-Cloud-Consultant Learning Engine, Test Service-Cloud-Consultant Testking, New Service-Cloud-Consultant Braindumps Pdf, Service-Cloud-Consultant Valid Test Practice

P.S. Free 2025 Salesforce Service-Cloud-Consultant dumps are available on Google Drive shared by Test4Sure: https://drive.google.com/open?id=1gQyGofWF-qT_7moGRcMjo5KJBQ8ypvs9

The price for Service-Cloud-Consultant exam dumps are reasonable, and no matter you are an employee or a student, you can afford it. In addition, you can try free demo before buying, so that you can have a deeper understanding for Service-Cloud-Consultant exam dumps. In order to build up your confidence for Service-Cloud-Consultant Exam Materials, we are pass guarantee and money back guarantee. If you fail to pass the exam, we will give you full refund. You can enjoy the right of free update for 365 days, the update version will be sent you automatically.

We will not only ensure you to pass the exam, but also provide for you a year free update service. If you are not careful to fail to pass the Service-Cloud-Consultant examination, we will full refund to you. However, this possibility is almost not going to happen. We can 100% help you pass the Service-Cloud-Consultant Exam, you can download part of practice questions from Test4Sure as a free try.

>> Service-Cloud-Consultant Latest Exam Simulator <<

100% Pass Quiz 2025 Efficient Service-Cloud-Consultant: Salesforce Certified Service cloud consultant Latest Exam Simulator

If you obtain a golden Service-Cloud-Consultant certificate, you should have more opportunities for new jobs or promotions. That's why large quantity of candidates spend much time or money on Service-Cloud-Consultant qualification exams even most exams are expensive and have low pass rate. So our reliable Service-Cloud-Consultant Guide Torrent will be the savior for you if you are headache about your exam. Our valid Service-Cloud-Consultant test torrent materials have 99% pass rate. Sometimes choice is as important as effort. Success always belongs to a person who has the preparation.

Salesforce Service-Cloud-Consultant Certification is a valuable credential for professionals who want to advance their career in customer service and contact centers. Salesforce Certified Service cloud consultant certification not only validates a candidate's expertise in Salesforce Service Cloud but also demonstrates their commitment to ongoing learning and professional development. Salesforce Certified Service Cloud Consultants are in high demand as companies look for professionals with the skills and knowledge to help them optimize their customer service operations.

Salesforce Certified Service cloud consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?

  • A. Establish case assignment rules.
  • B. Use Flow Builder to create a flow with a scheduled path.
  • C. Define case auto-response rules.
  • D. Configure case escalation rules.

Answer: D

Explanation:
Explanation
Configuring case escalation rules is an approach that can notify support managers when a new case has been untouched for more than two business days. Case escalation rules are tools that allow administrators to define the conditions and actions for escalating cases to higher-level agents or managers. Case escalation rules can help ensure that cases are handled in a timely and efficient manner. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_escalation_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_escalation_create.htm&type=5


NEW QUESTION # 28
Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common; however, the maintenance cases have additional stages and fields that need to be captured. Which feature should a consultant recommend to accomplish this objective?

  • A. Approval Processes
  • B. Support Processes
  • C. Support Types

Answer: B

Explanation:
To accommodate the common stages and fields for new product support cases and the additional stages and fields for maintenance cases, implementing Support Processes is recommended. Support Processes allow for the customization of case stages based on the type of support being provided, ensuring that all necessary information is captured accurately for each case type.


NEW QUESTION # 29
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

  • A. field service
  • B. Omni channel
  • C. Contact Requests
  • D. Mobile connect

Answer: A

Explanation:
Explanation
Field Service is the functionality that a consultant should recommend to schedule technicians for repair services when an agent is unable to solve a customer problem via call center. Field Service is a product that allows you to manage your mobile workforce and deliver onsite service to your customers. Field Service can be used to create work orders, schedule appointments, dispatch technicians, track service delivery, and optimize routes. Field Service can also be integrated with other Service Cloud features, such as cases, entitlements, knowledge, or chat. Verified References: [Service Cloud Consultant Certification Guide & Tips], Field Service Overview


NEW QUESTION # 30
Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part of the solution?

  • A. A mashup integration on the Account page to a third-party mapping service
  • B. A Web Service call-out that retrieves map details from the backend system
  • C. A custom tab of type URL that displays a map image of customer location
  • D. An outbound message to a middleware platform to provide map details

Answer: A


NEW QUESTION # 31
Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case manager's knowledge of the products related to the case.
What should a consultant recommend to modify the Case Assignment rules?

  • A. Implement Einstein Article Recommendations.
  • B. Implement Skills-Based Routing.
  • C. Implement Queue-Based Routing

Answer: B

Explanation:
Skills-Based Routing is an advanced feature in Salesforce Service Cloud that directs cases to the most qualified case managers based on their skills and expertise. By implementing Skills-Based Routing, Universal Containers can ensure that cases are assigned to case managers with the appropriate product knowledge, improving case resolution efficiency and quality. This method optimizes resource allocation and enhances customer satisfaction by matching cases with the best-suited case managers.


NEW QUESTION # 32
......

What you can get from the Service-Cloud-Consultant certification? Of course, you can get a lot of opportunities to enter to the bigger companies. After you get more opportunities, you can make full use of your talents. You will also get more salary, and then you can provide a better life for yourself and your family. Service-Cloud-Consultant Exam Preparation is really good helper on your life path. Quickly purchase Service-Cloud-Consultant study guide and go to the top of your life!

Service-Cloud-Consultant Learning Engine: https://www.test4sure.com/Service-Cloud-Consultant-pass4sure-vce.html

What's more, part of that Test4Sure Service-Cloud-Consultant dumps now are free: https://drive.google.com/open?id=1gQyGofWF-qT_7moGRcMjo5KJBQ8ypvs9

Report this page